Bio
USAA, FSB - Real Estate Collateral Underwriter Senior - 10/2017 – Present
• Manage Team Queues; Prioritize/assign tasks to be worked; Actively assist in complex or escalated files to resolve any issues to get the loan moving, overcoming objections/roadblocks to increase pull through, Review Performance and identify trends and coach, accordingly, Assist Staff Appraiser with escalated reviews and any other capacity needed. Help resolve issues with vendors, assist in managing the Dept loan system; Ensures collaboration at all levels to create a one team environment, Develop & design appraisal training, Train & Certify reviewers, Coordinates training to close gaps on performance deficiencies, assist w/development, design and delivery of appraisal road shows to business partners.
USAA, FSB - Real Estate Valuation Specialist I/SAR -03/2012 – 10/2017
• Review appraisals for UW purposes; Facilitate team volunteer events; Perform monthly Cadence testing; Quality audits for risk management; Train/monitor QA auditors; Develop procedures/workflow for review appraisal products to ensure compliance; analyze/streamline the review process for gaps; collaborates with compliance, risk management, and business operations with support of adherence to compliance initiatives. Serves as a subject matter expert on appraisals and a resource to less experienced team members.
Rels Valuation - Staff Appraiser -03/2008 – 03/2012
• Individually perform residential appraisals for mortgage underwriting.
Crisp Appraisal Services - Staff Appraiser -05/2007 – 03/2008
• Individually perform residential appraisals for mortgage underwriting.
Hendricks Appraisal Services – Senior Appraiser -04/2004 – 05/2007
• Individually perform residential appraisals for mortgage underwriting; performed the following: relocation appraisals, pre/post foreclosure appraisals, market evaluations, appraisals for litigation purposes, vacant land appraisals. Serves as a subject matter expert on appraisals and a resource to less experienced team members. Train and monitor appraisal trainees.
Ampreska Appraisal Services – Senior Appraiser -04/2003 – 04/2004
• Individually perform residential appraisals for mortgage underwriting.
Michael Reyna & Associates – Office Manager & Staff Appraiser -10/1992 – 04/2003
• As Office Manager I was responsible for work distribution, accounts payable, scheduling, report creations, and customer service. Attended night school to become Certified Residential Appraiser. Individually perform residential appraisals for mortgage underwriting.
LICENSURE AND PROFESSIONAL AFFILIATIONS:
• TX Residential Appraiser – TX-1327155-R
• TX Dept of Health – Lead Inspector – 2060067
• National Society of Environmental Consultants – Environmental Screening/Assessment Consultant– 3272
• Association of Texas Appraisers – 06045
• Registered VA & FHA Appraiser - 09/10/1999 - Present